Fresh Lunch, Scheduled for Pickup

Dokelu is a fresh lunch bistro built for busy customers who want healthy food without waiting too long. Known for salads, bowls, pasta dishes and quick takeaway meals, Dokelu uses the Eatster mobile app to make online ordering and scheduled pickups easier for both customers and staff.

With Eatster, customers can order ahead, choose a pickup time, pay directly in the app and collect loyalty points. For the Dokelu team, this means better planning during busy lunch hours and a smoother flow of online orders.

We spoke with Dokelu co-owner Rastislav Klembara about why scheduled pickup orders became part of their everyday service and how the Eatster app helps.

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What motivated you to cooperate with the Eatster application, or how did the application appeal to you?

By the number of orders coming from our system, it was clear to me that pick up points work, since people are interested in a quick order via a mobile phone and its further pickup. So, I wanted to expand my customer group and to include the clients of Eatster app in it.

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How does Eatster service affect the daily work of your business?

Pick up points and orders for a specific time make the work of the staff as efficient as possible, since you know in advance what meals you will be preparing at a given time. There are two people at each shift who prepare only online orders. They are not disturbed by customers, they are not bothered with anything, and they know how to determine the capacity of the kitchen in advance. We also save our time by allowing our customers to pay not directly at the spot, but in advance using the app. Thanks to this, we are able to better organize our team, and to prevent mistakes in orders.

‍What features do you use the most?

In Dokelu we use mobile applications with the help of which our customers order food to go. This is connected to fidelity program, in which we set up a system of rewarding our customers for a certain number of points with a free drink. The Happy Hours function has also proved its worth, since customers learn about novelties or sales much earlier as they receive notification right in the application.

How do your customers react to Eatster?

Based on repeated orders through the application and fidelity system, we conclude that they are satisfied with it. Satisfaction is also on the part of our employees who praise the easy operation of the application; we have recorded up to 30%-time savings on a single order.

What would you recommend to your colleagues from hospitality businesses, who are considering the Eatster app?

I definitely recommend as the ratio of price and quality is more than beneficial, and business digitalization should be a high priority to restaurant owners.

Bistro Dokelu, as well as many of our other partners, is an example of how an application Eatster can streamline business processes, speed up ordering and delivery of food.

The features like loyalty program and happy hours can help restaurant stay in touch with customers even after lunch is over.

Join us and take your business to a new digital level, too!